TERMS & CONDITIONS
1. APPLICABILITY
These ‘Terms and conditions’ apply to all offered products by Sofie Nuyttens Jewellery.
2. GENERAL TERMS AND CONDITIONS
The website www.sofienuyttensjewellery.be is property of Sofie Nuyttens. The vendor is registered under VAT number BE0701695624 and can be contacted via sofie_nuyttens_jewellery@hotmail.com
Every order will be considered as an acceptance of the general terms and conditions by the consumer. These general terms and conditions are an integral part of the agreement as described below.
Anyone who places an order confirms by placing the order that he is a natural person and not a merchant or at least not ordering as a merchant. A trader who wants to place an order for professional purposes, should apply to Sofie Nuyttens Jewellery by e-mail; sofie_nuyttens_jewellery@hotmail.com
A customer, who orders, declares to know and accept the general terms and conditions of the seller. The general terms and conditions are always available and can be consulted via the website.
3. PRODUCT
Please note that each jewel is handmade and therefore unique. It may therefore differ slightly from what you see on the website picture. If you need extra pictures or film, please let me know.
4. PRICING
The prices of the products and services are indicated in euro, 21% VAT inclusive and exclude delivery costs, transportation expenses and/or any other taxes or other duties. The customer pays any delivery costs. Payment can be made by the method as indicated during placing the order. Orders are only paid effectively from the moment payment has been received by Sofie Nuyttens Jewellery. All products remain property of Sofie Nuyttens Jewellery until full payment is received.
The delivery of the jewel will only take place if Sofie Nuyttens Jewellery has received full payment. In the event of default of payment within 7 days after ordering, Sofie Nuyttens Jewellery will give notice to the consumer that the agreement will be canceled without judicial authorization.
All offers are non-binding, can be adjusted or withdrawn and are valid as long as the stock isn’t exhausted.
Sofie Nuyttens Jewellery reserves the right to alter prices. The price applicable on the purchased product is the price at the date on which the order is placed.
5. ACCEPTANCE OF THE ORDER
An order is not binding for Sofie Nuyttens Jewellery until confirmed via e-mail by Sofie Nuyttens Jewellery. Sofie Nuyttens Jewellery has the right to refuse orders.
All product information and pricing are at all times subject to possible fluctuation or correction. The price applicable on the purchased product is the price at the date on which the order is placed.
6. DELIVERY
Sofie Nuyttens Jewellery tries to deliver the ordered jewellery within the indicated delivery time. It is possible that Sofie Nuyttens Jewellery, due to certain circumstances, fails to deliver the ordered product in time. In that case, Sofie Nuyttens Jewellery will give notice to the customer and the delivery will take place within a reasonable time.
The delivery period starts after receipt of payment. The delivery period is a maximum of 30 days after receipt of payment for delivery.
The seller is not liable for delays due to force majeure.
The buyer is liable for incorrect delivery due to a wrong delivery address and additional costs may apply.
In the event of non-delivery, any amounts paid by the buyer-consumer are reimbursed without interests or any other compensation.
The buyer pays any delivery costs associated with the order. The delivery costs of our transport service vary and depend on the total amount of the order and the country of delivery.
7. COMPLAINTS
In order to be admissible and under penalty of preclusion of rights, complaints need to be addressed immediately to Sofie Nuyttens Jewellery by e-mail; sofie_nuyttens_jewellery@hotmail.com
If the delivery is out of line with the buyer-consumer’s order, the complaint needs to be addressed to Sofie Nuyttens Jewellery within 7 days after the delivery.
In the event of hidden defects that occur within a period of 3 months after delivery, the complaint needs to be addressed to Sofie Nuyttens Jewellery within a period of 7 days following the discovery of the defect. In this written communication, the buyer-consumer needs to describe the damage and provide proof of damage via photo.
8. WARRANTY
The warranty of Sofie Nuyttens Jewellery is restricted to the warranty for hidden defects and the Buyer-consumer Guarantees Act, both listed in the Belgian Civil Code.
Sofie Nuyttens Jewellery is not liable for general or specific indirect damage, of any kind, possibly inflicted by the buyer-consumer.
If the good becomes defective within the first six months after delivery, it is assumed that the defect has existed since the delivery. The seller must prove otherwise if he does not agree.
If the defect of the good is established more than six months after delivery, you as a consumer must prove that the good was non-conforming at the time of delivery.
An item with an accepted defect will be replaced or repaired free of charge. If the costs of repair are disproportionate, the seller reserves the right to replace or exchange the item with a similar item.
9. RIGHT OF RENUNCIATION
The consumer has the right to inform Sofie Nuyttens Jewellery that he renounces the purchase, without payment of a fine and without giving any reason, within 14 calendar days from the day following the delivery of the good.
However, custom-made jewellery cannot be exchanged. There is therefore no right of renunciation for customization. By paying an advance or in full you agree to the order for the customization. Afterwards, these orders for customization can no longer be cancelled.
The customer must give notice to Sofie Nuyttens Jewellery of the decision to invoke his or her right of renunciation of the agreement by e-mail sofie_nuyttens_jewellery@hotmail.com. Every return needs to be reported to Sofie Nuyttens Jewellery first. Unannounced returns will not be accepted.
The customer must return the item by post within 14 calendar days to the address provided in the e-mail by Sofie Nuyttens Jewellery, in response to the customers e-mail with the complaint.
The customer is responsible for the costs of return.
In any case, return is only accepted if the item is unsoiled, undamaged and unworn and in the original packaging.
The abovementioned returning of the products is at the buyer-consumer’s expense and at his own risk.
To ensure the safe delivery of the package, we advise using an insured carrier service.
After processing the return, the customer will be refunded by Sofie Nuyttens Jewellery by bank transfer.
10. FORCE MAJEURE EVENT
Events outside Sofie Nuyttens Jewellery control, which are not reasonably foreseeable, shall be considered as Force Majeure. Force Majeure has the effect that Sofie Nuyttens Jewellery is released from her obligations to fulfil the order.
Sofie Nuyttens Jewellery cannot be held responsible for possible delays in the execution or for non-execution caused by any circumstance beyond Sofie Nuyttens Jewellery’s control. These circumstances include e.g. occasional malfunction of the site, difficulties with the supply, production shutdown or lack of raw materials, interruption or permanent suspension of production, strikes, any other form of business disturbances or trade disputes, power failure witch cause non or late delivery by Sofie Nuyttens Jewellery.
In this case Sofie Nuyttens Jewellery will inform the customer that the order will be suspended.
11. PERSONAL INFORMATION
By submitting an order on the website of Sofie Nuyttens Jewellery, the buyer officially consents to the processing of his or her personal data for administrative purposes, such as management of the customer files, orders, invoices and deliveries and the follow-up of financial solvency.
Sofie Nuyttens Jewellery will not pass on personal data to third parties.
If the buyer-consumer wishes more information about privacy regulations in general, he can contact the Commission for the Protection of Privacy in Brussels.
12. LIABILITY FOR USE OF WEBSITE
The website of Sofie Nuyttens Jewellery is intended to provide the customer with information about the products sold on the website.
Sofie Nuyttens Jewellery has the right to suspend or discontinue the site in whole or in part at any time for maintenance, updating or any other reason, without prior warning.
The seller cannot be held accountable for any damage caused by the use of the Internet, by any breakdown of the system, the intrusion of outsiders or a virus, nor for any information placed or processed on it by third parties. This that can be regarded as force majeure event.
13. APPLICABLE LAW
All agreements made with Sofie Nuyttens Jewellery are subject to the Belgian law. All disputes between parties will be submitted exclusively to the authorized judge in Belgium.
14. INTELLECTUAL PROPERTY
All products on the Sofie Nuyttens Jewellery site, including the products on the linked instagram account, are the exclusive property of Sofie Nuyttens Jewellery and protected by copyright.
Users who have their own website and who, want to set up an automatic link between their own site and the seller's home page, must explicitly request permission from Sofie Nuyttens Jewellery.